All returns must be pre-authorized. Please contact us either by telephone or firstname.lastname@example.org prior to returning any merchandise. Returns without a “Return Authorization Number” will not be issued a refund/exchange.
Return Address for Pre-Authorized Returns
No returns or refunds for orders issued without prior approval:
Bolts Energy, LLC
25 South Main Street #124
Yardley, PA 19067
Incorrect Merchandise Shipped
If the incorrect merchandise is received, please contact customer service within 3 days. We will do our best to correct the issue. We will re-ship the correct merchandise using the shipping service level purchased at the time the order was placed.
We are unable to issue credit for any product that is opened or removed from original packing.
Incorrect Shipping Address
If the customer provides the wrong address when placing an order, the following shall apply:
- If the order is returned to Bolts Energy, LLC in good condition: Customer will be responsible for the full cost of shipping as well as a fifteen percent (15%) restocking fee.
- If the package is returned to Bolts Energy, LLC, but the contents are damaged or if the package is lost: We cannot issue a refund.
- If the package is in transit and the customer requests a shipment intercept/address correction: Customer will be charged a fee (fee charged by UPS/USPS for the service, and Bolts Energy cannot guarantee this service as it is not guaranteed by UPS/USPS).
If a shipment is refused, original and return shipping costs will be charged to the purchaser’s original form of payment.
Hot Weather Issues
Bolts Energy, LLC cannot take responsibility for products damaged in transit due to extremes in temperature and will not replace any product before reviewing the delivery circumstances and whether our heat guidelines were followed at the time of order. We cannot refund orders for heat related issues if our guidelines are not followed.
In the event that the order arrives melted or in an unusable condition after following our guidelines, a claim must be submitted within five (5) days after physical receipt of merchandise (tracked by UPS/USPS). Please keep all packaging materials and photograph the damages in case they are needed to file a claim with the shipping service.
No returns or refunds can be issued on Special Order items.
Please Be Advised
Our products are sent in a prompt manner; however, they are subject to heat.
Please look out for your package in your mailbox.
Store at room temperature.